Privacy Policy

Last updated: December 1, 2024

1. Introduction

Safari Adventures Kenya ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or book our safari services.

2. Information We Collect

Personal Information:

  • Name, email address, phone number, and postal address
  • Payment information (processed securely through third-party providers)
  • Passport details and travel preferences
  • Dietary requirements and special needs
  • Emergency contact information

Automatically Collected Information:

  • IP address and browser type
  • Device information and operating system
  • Pages visited and time spent on our website
  • Referring website addresses

3. How We Use Your Information

We use the collected information for the following purposes:

  • Processing and managing your safari bookings
  • Communicating with you about your trip
  • Providing customer support and responding to inquiries
  • Sending promotional materials (with your consent)
  • Improving our services and website functionality
  • Complying with legal obligations
  • Preventing fraud and ensuring security

4. Information Sharing and Disclosure

We may share your information with:

  • Service Providers: Hotels, lodges, airlines, and ground transportation companies
  • Payment Processors: Secure third-party payment gateways
  • Government Authorities: When required by law or for visa/permit processing
  • Insurance Providers: If you purchase travel insurance through us

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. You can control cookies through your browser settings. Types of cookies we use:

  • Essential Cookies: Required for website functionality
  • Analytics Cookies: Help us understand how visitors use our site
  • Preference Cookies: Remember your settings and preferences

7. Your Rights

You have the right to:

  • Access your personal information
  • Request correction of inaccurate data
  • Request deletion of your data (subject to legal obligations)
  • Object to processing of your information
  • Withdraw consent for marketing communications
  • Request data portability

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Booking records are typically retained for 7 years for tax and legal purposes.

9. Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Transfers

Your information may be transferred to and processed in countries other than Kenya. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Safari Adventures Kenya

123 Safari Street, Nairobi, Kenya 00100

Email: privacy@safariadventureskenya.com

Phone: +254 702 075 876 / +254 713 091 092